Shipping policy

Standard (USPS Ground)
Free · 3–9 business days
Priority
$14 · 2–3 business days
Express
$28 · 1–3 days
Processing
1–2 business days

Processing

Orders placed Monday through Friday before 12 p.m. Pacific begin processing the same day. Standard processing is 1 to 2 business days; expect 3 to 5 during launches, holidays, or peak volume. Orders are not processed on U.S. federal holidays.

Methods and rates

  • Free Standard Shipping (USPS Ground Advantage): 3 to 9 business days.
  • Priority (ships next business day): 2 to 3 business days, $14.
  • Express (ships next business day): 1 to 3 days, weekend transit may occur, $28.

Transit times begin when the carrier scans your package. Estimates only; not guaranteed for non-contiguous U.S. destinations (AK, HI, PR, APO/FPO).

Tracking

A tracking link is emailed once your parcel leaves our facility. Allow up to 24 hours for the carrier's system to update.

Cancellations and changes

All orders are final once placed. We cannot cancel, edit, or combine orders after checkout, so review your cart and address carefully before completing purchase.

Signature and fraud screening

  • Orders of $500 or more require a delivery signature; you may request one on smaller orders.
  • All orders undergo automated and manual fraud screening. We may request proof of identity or address before shipping and reserve the right to cancel high-risk or freight-forwarding orders.

Lost or stolen packages

  • Wait 72 hours after a "delivered" scan; carriers sometimes mark early.
  • Still missing? Reach the Casa Concierge within 7 days.
  • Packages marked delivered are the customer's responsibility; we assist with carrier claims but cannot refund theft. Optional shipping protection is available at checkout.

Addresses and missing items

  • You are responsible for a complete, accurate address. Undeliverable returns may be reshipped at actual postage or refunded minus original shipping. Express and Priority do not deliver to P.O. Boxes.
  • Inspect your order on delivery and report missing or incorrect items within 30 days via the Casa Concierge.

Force majeure

Casa de Oro is not liable for delay or failure to perform caused by events beyond reasonable control, including natural disasters, pandemics, carrier strikes, government actions, or internet outages.