Refund policy
If your swimwear is not a perfect fit, send it back. No restocking fees.
- Return window
- 14 days from delivery
- Return shipping
- Paid by the customer
- Restocking fee
- None
- Final-sale items
- Not eligible
The Casa Concierge walks you through it and issues your return authorization.
Eligibility
- Start your return within 14 days of the delivery date.
- Items must be unworn, unwashed, and in original condition with hygiene liners and tags intact.
- Try swimwear on over underwear and keep the hygiene sticker in place.
- Items showing wear, damage, stains, or removed hygiene liners are refused.
- Gift cards and items marked Final Sale cannot be returned.
How it works
- Start a refund with the Casa Concierge. Have your order number, the pieces you are returning, and the reason.
- We email you a Return Authorization number and the return address.
- Ship within 7 days of approval using any trackable carrier. Return shipping is yours.
- Keep the tracking receipt. Lost packages without proof of delivery cannot be refunded.
Refunds
- Returns are inspected within 7 business days of arriving at our facility.
- Approved returns are refunded to the original payment method; allow 3 to 5 business days for your bank to post the credit.
- We do not offer direct exchanges. Place a new order for the piece you want.